Frequently asked question

Promo codes or promotional offers are valid till a certain date limit. Would request you to check the expiry date of the promocode which you have received.

You can use one promo code at one time.

There must be one of the following reasons your promo-code isn’t working: It’s Expired Promo codes are case sensitive you might have mentioned things in upper or lower case. Exclusions apply on particular products, your offer promo-code which you are applying may not be applied on the product you are looking for. Your offer might not be available for your particular location

Coupons are not transferable and are not redeemable for cash or in wallet and cannot be combined with any other coupons. You can try placing a fresh order. However, please call customer care if your promocode still does not work. Please note that offers can be amended or withdrawn at any time.

You just need to copy and paste the promo-code in the promo-code section of the payment area to avail your offer.

1. For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 10-14 working days.. 2. The refund against The Fresh Frontier cash used will be credited in the The Fresh Frontier Wallet. For the remaining amount, the customer has the option to get the refund in his/her designated bank account via NEFT (for which the customer shall have to share the bank details) and in such a case the credit of refund into the designated bank account will take 7-10 working days.

We believe that a true referral starts only after you have gone through the The Fresh Frontier experience. Hence, your referral will unlock after your first order is delivered.

For every friend that places their first order using your referral code, they get Rs. 500 off on their order. Once their order is delivered you will get The Fresh Frontier worth Rs. 50 after their ordered is delivered.

You can pay via online banking methods as well as the COD option.

We source the fruits and vegetables directly from the farms to deliver it in it’s freshest form. The produce is sorted and a proper quality check is done before it reaches you to ensure complete hygiene and safety.

Yes, delivery is available across Mumbai. Upcoming we provide in all over India.

Your order can reach you as soon as 44 hours from the time you have placed your order depending on the delivery slot you have chosen.

36 MEZZANINE FLOOR, BRAMHA MAJESTIC, NIBM ROAD, KONDHWA, PUNE 411048

We source the fresh vegetables and fruits from our select farmer partners.

We only deliver the best quality vegetables and fruits grown in hygienic conditions because your safety is our priority. In case you are facing any issue with your delivery we are sorry for the error. You can send us an image of the product along with your order details on DM or our email id: Supoort@thefreshfrontier.com We will look into the matter with our manager and get back to you on the same.

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Sure. After placing an order, the support team will connect with you at this time only you can tell them to reschedule the order as per your choice.

If you’re dissatisfied with the products delivered, please register a complaint via the app within 2 hours of delivery for perishable items, 2 days for non-perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

If you’re dissatisfied with the products delivered, please register a complaint via the app within 2 hours of delivery for perishable items, 2 days for non-perishable items. Our customer support team will get in touch with you to resolve this issue. You can also return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you.

The Fresh Frontier provides easy and hassle-free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details".

You can inform the delivery partner immediately. He will help you out. If he has left by the time you check, please let us know immediately through messages, call, or email as missing complaints are acceptable on the day of delivery.

Firstly, we apologize for this. Kindly let us know as soon as possible through a message, call, or email. All perishable products complaints are taken into consideration on the same day of delivery.

We handover the receipt from the merchant to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

Sure, there are plenty of slots available that you can choose which best suits your schedule. However, order once placed can't be re-scheduled.

If you order before 11PM the order will be taken in next day delivery otherwise it will be placed for one day after delivery.

Yes, it is. All transactions on The Fresh Frontier are completed via secure payment gateways which are PCI and DSS compliant. We do not store your card details at any given time. Note-Now We Provide UPI and Bank Transfer only

You will receive an SMS/WhatsApp notification or a call from our support team informing you about the unavailable items in this situation. Refunds (if any) will also be initiated within 24 hours.

Our fruits and vegetables have a quality check process in place to ensure quality of the items delivered is up to the mark. We ensure that all vegetables go through a strict sorting, cleaning & grading process.

You will need to contact our customer support through email or helpline number to delete your account.

You can edit your products in the cart before checkout. If you’ve already placed an order, you can cancel and reorder it, with the required list.

No, we do not charge anything over and above the rates shown. However, we do have a packaging fee for carton packaging.

The minimum order value is INR 4999.

We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.

The Fresh Frontier currently operates in Mumbai, Thane, Navi Mumbai, Pune.

You can choose from over 200 products spread across categories such as fruits & vegetables, and Indian Sweet & Savory Items.

Can you help us with your mobile number and order details in our DM on social media or via call and we shall revert back to you with the details on the same.

Your safety is our utmost priority, and we ensure that the entire process of cleansing and sanitation is carried out before the products reach you. The delivery of the fruits and vegetables generally is done within an 18-hour window. Our products are directly picked from the farms; thus, it ensures that the produce is fresh till it reaches your homes. The time at which the products will reach you, entirely depends upon your area and the confirmation of your order.

Once your order is confirmed and the day is set according to your area, our delivery guy or call center team will call and inform you of the estimated time for delivery.

Once your order is confirmed and the day is set according to your area, our delivery guy or call center team will call and inform you of the estimated time for delivery.

Please send us your order details and number via Call, WhatsApp or social media DM and we shall get back to you on the same. Our delivery guys will surely contact you once your order is confirmed and is on its way for delivery.

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

At this time, we do not offer this option. We deliver only to the address that is selected at the time of placing the order. You can, however, cancel your order within 30 minutes of placing and reorder from a different locality.

We have a lot of delivery slots that you can chose as per your convenience. Please visit the checkout page to select the slots that works best for you.

No, we don’t charge for delivery beyond Rs.50,000/- value.

Place a return request in the Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

No,the delivery date you see after the order confirmation is provided is based on factors like your address,the seller's address and the time needed by couriers to process and ship your order. Due to these factors,they do not have the option to change the delivery date and have it reach you earlier. However,you can track your order and its movement easily from our app or website.

Orders for a few items from certain categories like large appliances,furniture and exercise & fitness categories can be delivered at specific time slots by the sellers' partnered courier service providers: You can choose your preferred time slot from the list of available ones while placing your order. For other items,the seller's partnered courier service providers currently do not support delivery at a specific time due to their varying delivery schedules.

ou can modify the existing delivery contact number or add an alternate one with these simple steps: - - Go to Orders - Select the desired 'Order' - Scroll down and go to shipping details tab and tap 'Edit' (Pen) option next to the phone number

The delivery address for your order can be changed depending on its status. Please check Orders > Order Details for the below: Approved/Processing: If this is your order status,then you can change the address through your Flipkart app. Shipped: Only text change in your address will be possible. Pincode cannot be changed at this stage. Delivered: As the item would have already been delivered,the address change will not be possible.

Fees paid for products with sale fee will be refunded if they are cancelled or returned.

In case a product has a sale fee applicable, the details would be available on the product page. You can also view the one-time fee applied to the order on the 'Checkout' page while you complete your order.

It is a nominal fee for select products with great offers and applied only to your first order during a sale event. This fee helps us bring you a wide range of products with great value during a sale event.

If you have successfully applied the offer, you can find it in the 'Orders' section under 'Account'. If you do not see the offer applied, please review the terms and conditions of the offer to determine if it was applicable to your order. Check for the purchase date, total order value, payment method, and any maximum cashback or discount per transaction or card as outlined in the offer.

Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.

Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a Bank Transfer or UPI if the Courier Executive carries a swiping machine.

We take security very seriously at The Fresh Frontier. If you have found an issue on The Fresh Frontier, you can report it to support@thefreshfrontier.com with the below details: 1. Steps to reproduce the bug/issue 2. Your web browser/mobile browser's name and version 3. Screenshot/screencast (if any).

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to Support@thefreshfrontier.com, Identification or description of the copyrighted work/ trademark that has been infringed. Clear identification or description of where the material that you claim is infringing is located on www.flipkart.com with adequate particulars. Product ID / website links of infringing products (in case of copyright infringement). The Fresh Frontier is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time. Your address, telephone number, and email address. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law. A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement) Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

The product review section on The Fresh Frontier is for you to share your opinion on the product and for other shoppers to have an informed buying decision..

Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit. Please note, this is available on select products for business purchases sold by participating sellers.

Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.

You can easily send invoices to your email ID from your The Fresh Frontier account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

Yes. You will get an acknowledgement along with your e-bill to your registered email address once your old product is picked up.

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details

Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing. The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her Spashal account.

No, a cancelled order can not be reinstated.

No, once an order is placed the specification of the product can not be modified.

The return request may get rejected from the seller during the process of the request validation. For more details, please refer to the communications via SMS/Email you would have received when your return request was rejected or reach out to CS of Spashal

This may be due to: a) Your product being already out of the return policy period b) The product belongs to the no returns category. For more details, kindly check the product policy details on the product page

A greyed-out and disabled 'Cancel' button can mean any one of the following: 1. The item has been delivered already OR 2. The item is non-refundable (e.g. Gift Card)

Your saved cards can be seen when you choose the credit or debit card option to pay for your order. Enter the CVV number of that card (we do not store it) and click on the 'Pay' button. You'll also have to enter the card's 3D Secure password to complete the transaction.

The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Once the refund has been processed, the bank takes some time to reverse your initial transaction and complete the refund. However, the refund amount can be seen in your account within the time frame provided to you. Please contact your bank with the refund reference/UTR number in case you don't see the refund amount in your account after the specified timeframe.

If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the refund reference (ARN)/UTR number you would have received for an update on the status of your refund.

The different modes of refund available are: Payment mode: Cash on Delivery 1. UPI (Amount less than Rs 1000) - Refund will be processed to the UPI account for which UPI ID has to be shared 2. Bank account (IMPS/NEFT) - Refund will be processed to bank account for which bank details have to be shared Payment mode: Prepaid 1. Back to source - Refund will be processed to the payment mode(IMPS, NEFT, UPI) used to pay for the order

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time. Overall, they make a total of 3 attempts to deliver an order.

Standard Delivery charges and shipping timelines vary based on several factors like the seller, type of the product, price of the product, order value and delivery pin code. Delivery timeline is displayed on the product page. You can choose a delivery pin code on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

All orders are shipped by sellers through courier service providers who deliver the packages to your doorstep.

The different order statuses are as mentioned below: Approved: Order you have placed for an item is confirmed by the seller Ready to Ship: Your item is packed and ready for pick up by a courier service provider Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility Shipped: Your item is on its way to you Out for delivery: A Wish master is out to deliver your order Delivered: Your item has been delivered Return requested: You have created a return request for the item which is pending confirmation from the seller Returned: You have returned the item for refund/replacement

You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.

Courier services usually take upto 24 hours to activate tracking for an order once it's shipped. Please check again after the mentioned time frame.

The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you'll get an SMS once your shipment is out for delivery.

Orders will be delivered by the date you see on the product page for your location.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any conce

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

To deactivate your The Fresh Frontier account, follow these simple steps after logging in to your account: Steps on the app: 1. Visit 'Edit Profile' section on the 'Account' page 2. Click on 'Deactivate Account' 3. Enter the OTP received and click on 'Confirm Deactivation' Steps on the web: 1) Hover over your name and click on 'My profile' 2) Scroll to the bottom of the page and click 'Deactivate Account' Please note that you'll be logged out of your account and will no longer receive any communication from The Fresh Frontier. While your Wishlist and profile will become unavailable, your product reviews and ratings will still be visible.

To change the email ID, log in to your The Fresh Frontier account and follow these simple steps: Steps on the app: 1. Go to 'Accounts' 2. Scroll down to 'Edit Profile' 3. Add the new email ID 4. Enter the OTPs received on your old & new email ID 5. Tap 'Save' Steps on the website: 1) Visit 'My profile' 2) In the 'Personal information' section, click the 'edit' button next to the email id option 3) Add the new email ID 4) Enter the OTPs received on your old & new email ID 6) Click 'Save' Please note that you will not be able to update your email ID without access to your old email ID.

Network issues sometimes delay OTP-based SMS. You can regenerate the code by clicking 'Resend Code'. In case that doesn't work, you can try switching your phone off and back on.

Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address. This will help you to continue using your account in the unlikely event of your account getting deleted or deactivated.

Yes, you can use a corporate email ID. However, please ensure that you have updated your current active email address. This will help you to continue using your account in the unlikely event of your account getting deleted or deactivated.

If a wrong code is entered for verification more than a specific number of times, this error message will be seen and for security reasons, your account will be blocked for the next 24 hours. To log in, please try again after 24 hours by entering the correct OTP.

Yes, you can use an international number to sign up. This number can only be used for logging in and subscribing to order-related updates and confirmation details.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your The Fresh Frontier account without any hassles once this is done.

An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Flipkart account for the first time. OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.

As the verification step is a one time process, you won't have to do it again once your account is verified.

Yes. To reactivate your The Fresh Frontier account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.